Goal: To address the critical need for clear, accessible communication regarding Federal Court-ordered customer remediation, we implemented a strategy focused on empathetic visual storytelling and multi-language accessibility (including Auslan), resulting in a streamlined solution that prioritized both functionality and aesthetic. The project culminated in the delivery of a suite of hero explainer videos and portrait-oriented social assets, providing the client with a robust, scalable foundation that successfully informed vulnerable communities and simplified the claims process for affected customers. www.optus.com.au/support/sales-misconduct-update